Merchant side
Receive an email when a new ticket is created from your storefront or customer account flow, so your team can react without refreshing the admin all day. Prefer fewer pings? Switch to a daily digest instead of per-event messages.
Dual alerts when it matters
Support breaks when only one side knows what happened. TicketFlow is built around shared visibility: instant awareness for your staff, clear confirmation for shoppers — tuned in settings so you stay in control.
Customer side
Your customer gets their own confirmation when the ticket is opened — same moment, aligned thread, no guessing whether the message went through. Optional notifications when you send a reply help them follow up from email without hunting through spam folders blindly.
From theme block to resolved ticket
Shoppers reach you where they already shop; your staff answers where orders and customer records live.
01
Storefront & contact
A theme block and secure app proxy let visitors open a ticket without leaving your brand experience — linked to their profile when they’re logged in.
02
Tickets in admin
Every thread appears in your TicketFlow inbox next to customer and order context, so replies stay factual and fast.
03
Stay on top of replies
Clear thread history, status controls, and optional AI-assisted drafting help your team answer consistently — with customer email alerts when you choose to send them.
Built so nothing slips through
Small defaults add up: fewer missed handoffs, fewer “did you get my message?” moments.
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Reply notifications When you send a reply from the admin, you can notify the customer by email in one step (toggle per message), so they see your answer without constantly checking the portal.
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Threads tied to real orders Order references and customer context stay attached to the conversation — less back-and-forth to figure out who bought what.
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Languages that match your store Customer-facing emails can follow the shopper’s locale where available, so international shops sound consistent end to end.
Ready to centralize support without leaving Shopify?
Install TicketFlow